hSoftware Garmin Connect IQ AppsCase - [00662] fenix3 Resets when app started
Details
| Reference: | 00662 |
| Type: | Issue |
| Product: | hReferee 2.5 (27 March 2018) |
| Title: | fenix3 Resets when app started |
| Device: | Fenix 3 |
| Priority: |  Major |
| Raised On: | 11 April 2018 04:34 |
| Raised By: | jesse.w.watkins |
| Status: | Open-Development-Ready-Closed |
| Description: | |
Every time I start the app it resets my Garmin and goes through a power cycle then ends up at the watch face. I have uninstalled and reinstalled the app with no success in getting app to work. |
|
| Closed: | 10 September 2018 09:56 (Cannot Reproduce) |
Releated Cases
| 00663 | App exits without saving | hReferee |  | Closed | |
| 00664 | Remove Progress Bar during breaks | hReferee | | Closed |
Subscribers
There are 2 Subscribers watching this Case.
Comments
 11 April 2018 08:17AAdmin | Thank you for the feedback. I have tested on a number of watches successfully. Would you mind checking the device has the latest firmware? |
| 11 April 2018 20:40 Jjesse.w.watkins | Software is up to date — Version 8.90.0.0 Synced Apr 10, 2018 @ 23:16 Serial Number: 3SG043697 |
| 11 April 2018 20:48 Jjesse.w.watkins | I just tried running the app again. It went through the power cycle reset again, however this time it also zeroed out my steps / distance for the day. On a second try the app worked and started normally. A third try to start the app went through the power cycle again. A fourth attempt to start the app was successful... ??? |
| 11 April 2018 21:24 AAdmin | Thank you for the update. It is not possible, due to the Device protection, for my App to restart or reset the watch. I will contact Garmin for advice. |
| 15 April 2018 19:10 AAdmin | Hi, could you please connect your Fenix to a computer, and send me the ERR_LOG.TXT in the root folder and the CIQ_LOG.TXT in the Garmin/Apps/Logs folder? Thanks |
| 27 April 2018 12:02 AAdmin | Hi, I've now released an updated version against the new Garmin Connect 2.4.5 version, which should try and address the issues. Can you please let me know how you get on? |
| 30 May 2018 18:03 Jjesse.w.watkins | App seems to be working properly since update to 2.4.5. Will update to 3.0 tonight and will advise is issue remains. |
| 30 May 2018 18:50 AAdmin | Thanks Jesse for the positive feedback. Please let me know how you get on. |
| 10 September 2018 09:56 AAdmin | No negative feedback since 30th May. Closing Case. |
This case is now closed